2. Personal Information
Personal information is information that specifically identifies an individual such as a name, address, telephone number, e-mail address, or other account number, and information about that individual’s activities when directly linked to that person such as information about his or her use of the Site. Personal information also includes demographic information such as date of birth, gender, geographic area and preferences when such information is linked to other personal information that identifies you.
3. Personal Information We Collect
We collect personal information in several ways when you visit our web site. For example, we collect personal information when you: (1) fill out a form; and (2) contact us by e-mail or live chat for any reason (3) sign up for a newsletter. When you visit our web site, some information is also automatically collected, such as your computer’s Internet Protocol (IP) address, your computer’s operating system, the browser type, the address of a referring web site, and the time and date of your visit and purchases. We treat this information as personal information if we combine it with or link it to any of the identifying information mentioned above.
Live chat: Z3 Live Communication provides you with online advice on www.z3-livecommunication.com in the form of a live chat service. Our employees see your details during a chat session on the website (collected via a cookie of this tool) that helps him/her to assist you.
4. How We Use Personal Information
We use personal information to process your requests and provide you with service or to inform you about other products or services we think will be of interest. When we use personal information in our marketing efforts, we provide you with options and do not disclose the information to third parties except as described in this Policy. Personal information provided online may be linked together or merged with other personal information so that we may better understand your needs and inform you about our products or services. We also use your personal information to send you informational e-mails, including without limitation newsletters, surveys, events, products and services, etc.
Newsletters: We will keep you informed about relevant products and offers from Z3 Live Communication. If you no longer wish to receive such information from us, you can terminate this service at any time by using the designated opt-out option and thus revoke your consent. We process your data associated with the newsletter in order to send you news about and related to Z3 Live Communication. In addition, we also process and use the e-mail address you have entered in order to send you personalised offers associated with the newsletter. If a link in the newsletter directs you to our websites, you also give us permission to process and use your IP address, together with geodata, web beacons or similar technologies, in order to verify whether the offers presented to you in the course of this communication meet your requirements. Z3 Live Communication works together with external service providers for the dispatch of the newsletter.
Surveys: Z3 Live Communication may ask you to take part in customer satisfaction surveys after the completion of a business activity. If you no longer wish to receive such requests or emails, you can unsubscribe from these free of charge at any time via the link provided in the corresponding email.
We protect your personal data by means of appropriate technical and organisational security measures and store it solely on secure servers. The website is secured against loss, destruction and manipulation by means of customary measures in accordance with the state of the art and against access, modification or distribution by unauthorized persons. Especially sensitive data (e.g. access data for your profile account) is encrypted during transmission via the internet (SSL).
However, Z3 Live Communication does not assume any guarantee for the security of your data. It is your responsibility to make an up-to-date back-up of the transferred data at all times and store it separately from the website. You are also responsible for creating a secure password for your customer account, keeping it safe and changing it on regular basis.
6. Control of Personal Information
We store your personal data at least to the extent and as long as it is necessary to provide our services and we are required by the law to do so. We give you the opportunity to opt-out of receiving communications from us and to view, correct or delete your personal information. We do not sell, rent or share personal information with third parties without your prior consent except in the limited circumstances described in this Policy. We may share personal information with third-party vendors who assist us in performing functions necessary to operate our business. These functions may include, without limitation, website hosting, credit card transaction processing and data entry. We limit the information shared with our third-party vendors to that which we believe is necessary to carry out those functions. In addition, we may disclose personal information in the good faith belief that we are lawfully authorized to do so, or that doing so is reasonably necessary to comply with legal process or authorities, respond to any claims, or to protect the rights, property or personal safety of Z3 Live Communication, our users, our employees or the public. Information about our users, including personal information, may be disclosed or transferred as part of, or during negotiations of, any merger, sale of company assets or acquisition. Personal data collected for marketing activities is generally deleted only if this is requested explicitly by the customer.
We use so-called social plug-ins from various providers/networks (for example, facebook, twitter, google+, linkedin, xing, etc.) such as the “Like-Button”. These plug-ins are provided and operated directly by these providers and are clearly identified with their company logo. If you visit a page that contains such a plug-in, your browser will establish a connection to the servers of those providers. The content of the plug-in is then transmitted by these providers directly to your browser and displayed in our environment without any influence by us on the content of this plug-in.
8. Cookies, IP Addresses and URLs
Automatically Collected Information: We automatically receive certain types of information whenever you interact with us. For example, when you visit the Site, we automatically collect your IP address and the type of browser you use. Information may be automatically collected through the use of “cookies.” We also collect various types of “clickstream” information which is information about your browsing behaviour, such as IP address information, entry and exit points for the Site, search terms, Web site addresses you visit, page views, and impressions.
Cookies: Cookies are small text files placed on your hard drive by a web site when you visit. These files identify your computer and record your preferences and other data about your visit so that when you return to the site, the site knows who you are and can personalize your visit. Most browsers automatically accept cookies as the default setting. You can modify the setting to reject cookies or to prompt you before accepting a cookie from the sites you visit by editing browser options. We may place or recognize a unique cookie on your browser to enable you to receive customized content or services. Any cookies made available to shopping carts or other tracking information sent to third parties will reflect only de-identified demographic or other data linked to data you have voluntarily submitted to us, will be encrypted, and will not be used to identify you individually. If you decide not to accept our cookies, you will still be able to access those parts of our site available to the general public but you may not be able to login or use the site’s features or services and you may have a less satisfactory experience.
9. Links to Other Web Sites
10. Policy Changes